Contact Us
Registered Office
KE House, 39-B, Sunset Boulevard, Phase-II, Defence Housing Authority, Karachi.
Contact Numbers
- 92-21-3263 7133
- 92-21-3870 9132
- For customer complaints/queries, call us at 118 or 99000.
Investor Contacts
For any queries related to investment, please contact at rizwan.pesnani@ke.com.pk
Email Addresses
For billing and new connection complaints/queries, you can email us at customer.care@ke.com.pk
Any employee, customer, vendor or others can report theft, fraud, irregularity or other witnessed malpractice with appropriate details and mentioning their correct particulars at speakup@ke.com.pk
For queries related to Net Metering, you can email us at net.metering@ke.com.pk
Career
You can send your CV at hr.recruitments@ke.com.pk
Technical Queries
Need Help? We Are Available 24/7
For emergencies (such as sparking or broken wires), please call 118 immediately.
You can also reach K-Electric through the following channels:
- KE Live App/Portal – Access real-time power updates, lodge complaints, download your bill, report theft, and more. Available on
. - SMS – After a one-time registration, type CHAT [your message] and send it to 8119.
- WhatsApp – Save 0348-0000118 and send “HI” to start.
- Call – Dial 118 or (021) 99000 to speak to a representative.
- Facebook – Message us at facebook.com/kelectricpk
- Twitter/X – Share your concern with us at @KElectricPk
KE Live
Manage your K-Electric account anytime with the KE Live App! From bill payments to power updates, everything you need to know is just a tap away.
Key Features:
- Live power status & load-shedding info
- View & pay bills
- Register & track complaints
- Apply for new connections
- Update personal details
- Report power theft
- Get real-time alerts
KE WhatsApp
Access our team via a 24/7 bilingual WhatsApp service!
Save the number 0348-0000118 or scan the QR code and send us a “Hi” to get started.
- With WhatsApp you can easily:
- Receive your duplicate bill
- Register technical or billing complaints
- Check your power status
- Download your income tax certificate
- Learn how to apply for a new connection
8119 SMS Service
Stay Connected with K-Electric via SMS!
Register now to:
- Check your load-shed schedule
- Report technical issues
- Make billing inquiries
- Stay informed about planned or emergency outages
How to Register
Text: REG [your 13-digit Account Number] to 8119
Example: REG 0400012345678
You’ll receive a confirmation message once registered.
Quick SMS Commands
- Technical Complaint
- Registered: COMP to 8119
- Not Registered: COMP [13-digit Account Number]
- Check Load-Shed Schedule
- Registered: LS to 8119
- Not Registered: LS [13-digit Account Number]
- Check Your Bill
- Registered: BILL to 8119
- Not Registered: BILL [13-digit Account Number]
- Check Registered Accounts
- Text: ACCT to 8119
- Unregister
- Text: UNREG [13-digit Account Number] to 8119
Customer Experience Centres
KE CECs - Always Within Your Reach
| Days | Timings | Friday Prayer Break |
|---|---|---|
| Monday to Thursday | 09:00 AM to 05:30 PM | |
| Friday | 09:00 AM to 05:00 PM | 01:00 PM to 03:00 PM |
| Saturday | 09:00 AM to 12:30 PM |
| Days | Timings | Friday Prayer Break |
|---|---|---|
| Monday to Thursday | 09:30 AM to 05:30 PM | |
| Friday | 09:30 AM to 05:00 PM | 01:00 PM to 03:00 PM |
| Saturday | 09:30 AM to 12:30 PM |
| Days | Timings | Friday Prayer Break |
|---|---|---|
| Monday to Saturday | 09:00 AM to 07:00 PM | 01:00 PM to 03:00 PM |
| Sunday | 10:00 AM to 03:00 PM |
